Understanding Support Policies: What's Covered After You Buy

When you purchase the Variable Server Software, you get a 6-month support policy included. Here's exactly what that means.

What's Included

• Priority email support with 24-hour response time
• All bug fix releases (patch versions, e.g., v2.0.1, v2.0.2)
• Security hotfixes regardless of support status
• Access to our private knowledge base

What's Not Included

• Major version upgrades (e.g., v2 → v3) — these are paid separately
• Custom development or feature requests

Renewing Your Support

When your 6 months are up, you'll receive a renewal reminder with a 20% discount valid for 30 days.